Kristin Arnold Flash Video

Kristin J. Arnold, MBA, CMC, CPF, CSP, is the president and founder of Quality Process Consultants, Inc. Kristin creates collaborative conversations at the intersection of a presentation and facilitation. Regardless of the size of group, large or small, Kristin has a unique ability to engage and inspire audiences to take action.

As a high stakes meeting facilitator, teamwork trainer and keynote speaker, Kristin has worked with thousands of senior executives, project managers and team leaders in North America, challenging their traditional notions about teamwork. With over two decades of experience facilitating and training teams in the work place, she has worked with over a hundred different organizations, three hundred different teams, and presented to over a half a million people around the world.

As one of the first female graduates of the United States Coast Guard Academy and the first woman stationed onboard a USCG Cutter, Kristin learned early on about working with others. In 1990, she became one of the first USCG facilitators – and made every mistake one could! Frustrated, she avidly research this nascent skill called “facilitation” and found herself training a cadre of internal facilitators.

By 1992, companies were asking her to teach their people how to facilitate and lead teams! Since then, she has been sharing her concrete approach to teambuilding with a treasure trove of practical concepts, tools and techniques her clients can apply immediately to see positive, substantive results.

Kristin’s passion for teams is reflected in her writing, speaking, facilitation and consulting. She is the author of several books in the Extraordinary Team Series (Team Basics, Email Basics and Team Energizers) as well as a newspaper columnist and contributing author to myriad other team-based books such as The IAF Handbook of Group Facilitation. Her book, "Boring to Bravo: Proven Presentation Techniques to Engage, Involve, and Inspire Your Audiences to Action" was published in August, 2011.

Featured in numerous publications such as Harvard Business Update, USA Today, Selling Power, Kristin knows what it takes to lead, facilitate and participate on high performing teams. She currently serves on the National Board of Directors for the National Speakers Association of the United States and was the National President in 2010-2011. She also served as President of the Downtown Hampton (Virginia) Development Partnership (2001-2), a nonprofit business organization attributed to turning Downtown Hampton from a quaint, sleepy town to a thriving entertainment, retail and residential center. She retired from the USCG Reserves in 2002 as a Lieutenant Commander. Kristin is on the Executive Development Faculty in the Schulich School of Business at York University in Toronto, specializing in Leadership Through Teambuilding.

  • Bring On the Bravo: Moving Concepts to Immediate Action
  • Nine Hallmarks of a High Performing Team: Accomplish Results Quickly, Effectively and Collaboratively
  • So What? Now What? A Call to Action: Demonstrate a Return on Investment (ROI)
  • Extraordinary Conference Panel Presentations: Make Your Panel the Highlight of the Conference!
  • What Were You Thinking?: Critical Thinking Skills to Get Ahead in Your Job and in Your Life
  • Team Player or Spectator?: Sure-Fire Strategies to Get Everybody in the Game
  • Boring to Bravo Meetings: 5 Secrets to Leading an Extraordinary Meeting
  • The Birds: Creating Communications Connections
  • Facilitation / Moderation of panels and group functions

Success, Business, Team Building, Women, Decision Making, Communication, Presentations, Military
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$7,500 - $9,999
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"I am so grateful for your wonderful presentation. I don't know what I would have done without my new knowledge. Thanks so much for bringing your expertise to T. Rowe Price. I'm a true believer!” - Project Manager

"Thank you so much for presenting to our staff today!! Your expertise and true passion for the subject came through in your delivery and the content was very valuable for us as well." - Make-A-Wish Foundation

"The strategic coaching you provided to ISA's Board of Directors is directly responsible for the implementation of a strategy that has already begun to show tangible results. You have been a constructive and challenging provocateur and facilitator.” - Association of Learning Providers

"The team building provided to our leadership team by Kristin Arnold was tremendous! She quickly focused on our specific needs and guided us to produce positive results. Her training skills are top-notch, her enthusiasm infectious, and she easily turned our sceptics (including me) into team building advocates! - US Naval Air Systems Teams

"Thank you so much for leading us through a complex path forward. You have truly made a difference in our strategic direction. Thanks for experimenting with, adapting to, and accommodating our quirky ways. I set high expectations for this workshop. You delivered!!" - NASA Langley Research Center

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