An entrepreneur, keynote speaker and author, Laurie Guest, CSP, became known as a “go-to-resource” for customer service excellence during a successful career in the healthcare industry. In 1997, she channeled that expertise into Guest Enterprises, Inc., her own speaking and training company designed to inspire stellar customer service and help others create noteworthy guest experiences.
For more than two decades, she has shared her practical point of view on customer service and staff development to audiences across the country, blending real-life examples and proven action steps for improvement. She is a highly sought after speaker who meeting planners call upon event after event to deliver top notch content with a good dose of motivational laughter. She is well known for her imaginative ideas and entertaining style. Her ability to blend real-life examples with proven action steps leads to encore appearances for over 75% of her audiences.
Laurie is an award-winning columnist and the author of two books. With her latest, "The 10˘ Decision: How Small Change Pays off Big," Laurie presents her most sought-after and impactful strategies to find and retain the best staff and highest-quality customers while delivering exceptional guest experiences.
A Certified Speaking Professional, a designation held by less than 12% of speakers worldwide, Laurie's uniquely themed presentations are tailor-made to leave a lasting impression. She possesses an infectious energy that draws in the audience, bringing her humor with a mission to create a relevant and memorable experience.
Laurie lives in northern Illinois where she is a wife, mother of two, lover of board games and below-average cook.
- Life in the Espresso Lane (humorous motivational keynote)
- I want to See the Jalapeno Coming: A Hot Recipe to Attract New Customers (sales & marketing workshop)
- Managing the Red Carpet: A Show Business Guide to Customer Service (customer service with a splash of the Oscars)
- Are We Having Fun Yet? How to Shake Your Attitude in the Workplace (teamwork)
- Swizzle Stick Strategy: Five Ways to Stir up Your Business
- Influential Communication: Words That Get Results
- Retreats by Design: Get Away - Get a Plan (corporate/personal)
- Healthcare Specific Talks
Women, Customer Service, Humor, Business, Communication, Creativity, Medical, Sales, Coaching, Marketing
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Speaker's Asking Fee Range
$7,500 - $9,999
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"We knew we had to pick a speaker that would be good, but also someone we WANTED to spend a whole week on the road with! Laurie Guest was the obvious choice for us!" - South Dakota Dept. of Tourism
"She was wonderful! I actually just received an email from someone saying that he specifically enjoyed Laurie’s session. It was great working with you as well!" - South Carolina Department of Parks, Recreation & Tourism